Refund policy

Refund Policy
Thank you for shopping at BYH®. Please carefully read our return policy before requesting a return.

1. Eligibility for Returns
For food safety reasons, opened or used food products are not eligible for return. We only accept returns for products that are damaged or defective. (You must inspect the product upon receipt.)

2. If the product is defective or damaged, we will issue a refund within 60 days of receiving the returned package. Please note: We only accept returns and refunds for products with unopened and untampered packaging.

3. Return Process
To request a return due to product damage or defect, please follow these steps:

Please contact our customer service team to report the issue. Provide your order number, product details, and a description of the defect or damage. This will allow us to complete the refund process.

Our customer service team will guide you through the return process and provide all necessary instructions. 4. Refunds and Processing Time
Once the return process is complete, we will process your refund for damaged/defective goods promptly. The refund will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

5. Contact Us
If you have any questions or concerns about our return policy, please feel to contact our customer service team. We are happy to assist you.

Email: hxs20251018@163.com
Business Hours: 24 hours